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soloelsie's avatar
soloelsie
Helpful | Level 6
2 years ago

I can't use the selective sync feature due to an error

Hello I am trying to conduct Selective Sync and unable to do so. I tried both methods - (1) from the preferences>sync - it won't let me choose folders. (2) When I right click on my blue folders...
Desktop
Error Messages
Mac
Setting up the apps
Sync
  • soloelsie's avatar
    soloelsie
    2 years ago

    Hello! 

    I have reformatted my laptop and reinstalled Dropbox. The problem was connected to the device. Thank you again for your support!

    Elizabeth

soloelsie's avatar
soloelsie
Helpful | Level 6

Hi Razvan,

Thank you for your advice!

I am working on my private computer and my dropbox account is not linked to my workplace.  I have no firewalls in place either.

Any other ideas?

Thanks

Elizabeth

 

 

 

Razvan's avatar
Razvan
Helpful | Level 6
2 years ago
Since you mentioned being in Hong Kong, your Internet service provider could be analyzing traffic using a technique called Man-In-The-Middle. The Dropbox desktop application has safeguards built-in against the use of this technique. For displaying the list of folders in Selective Sync settings window the desktop application needs to talk to the Dropbox servers in a secure way, without its traffic being analyzed in the above-mentioned manner.

Could you try using one of the many available VPN services and see if that fixes the issue?

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