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Forum Discussion
Hundreds of background processes, new windows opened
Dropbox seems to be stuck in a loop, and opening hundreds of background processes. This consumes all my CPU capacity, then eats at my memory and disk space. See attached pics. There also seem to be w...
I appear to have resolved this, by uninstalling, removing my local dropbox folder and re-installing (and allowing the subsequent download). Now I only see 4 Dropbox related processes, and system performance is normal.
It appears that the issue was actually related to firewall changes in my network. Apparently Dropbox was spawning processes that would then wind up waiting indefinitely, instead of completing and exiting. Apparently there is no check for system load, number of child processes, etc. And the question remains as to why the Dropbox servers are now showing up on my block list.
While this fix worked for me, if folks have a significant amount of data in their Dropbox, they may be more reluctant to try it.
Lusil
Dropbox Staff
Dropbox StaffThanks for checking those out for me, WillHermann.
At first, I can confirm: 100% human. :upside_down:
Moving on to your main concern though, from your initial screenshots, I'm afraid I don't see any processes that relate to the desktop app.
Also, since the desktop app isn't running when you experience high CPU, the cause could be related to an external factor, such as a third party app (for example, I can see that you're running a few that show up at the very top of the list under Power usage).
For this reason, I'd recommend looking into other third party apps that could be causing this.
If you're still having trouble with this or you reach a dead-end, please contact our Support team for a more in-depth look. Thanks!
I have the exact same problem. It all started after the update of 26.01.2020.
Instead of having us trying random things (I refer to the article that you pointed above) and telling us to restart, just admit that dropbox **bleep**ed up completly with the latest update and have cost us quite a few human hours already.
I can confirm that after uninstalling dropbox I managed to regain control of my computer and finish some urgent work that i needed done, but apparently that means I have no longer the auto-sync from my hard disk.
Please solve the problem and post the solution. I am fairly sure it must be quite widespread!
Thank you in advance.
I have the identical problem. Hundreds of Dropbox processes, chewing up all available memory, CPU, and disk cycles.
No tray icon to shut them down, and system too un-responsive to manually stop each of the multitudes of processes.
I uninstalled Dropbox as well. I'll be waiting to hear of a fix before I re-install - or if it takes too long, I'll switch to an alternative service.
- Lusil
Hey Minas S. and UnableToUse, thanks for nudging us on this thread and sorry to hear that you're also having trouble with high CPU/RAM usage.
I'd be more than happy to help look into this with you, and to ensure that I have a better visual of what you're seeing, could you send me a screenshot (without any personal info) of your Task Manager (Windows) or Activity Monitor (Mac) showing these processes?
Keep me posted!
Having un-installed Dropbox so I can actually use my computer, I no longer can generate the desired images, sorry.
I can share the method I used to make my computer responsive enough to un-install Dropbox:
PowerShell> Stop-Process -name "Dropbox"
I really hope you can fix this, as I'd prefer not to have to migrate to another service (with all of my family and all of our devices).
Hi
I have the same problem - no tray icon - multiple processes, but I have the added issue of not being able uninstall dropbox!
What's the next step?
- Lusil
Hey StuBell, thanks for reaching out to us and sorry to hear that you're having trouble uninstalling the desktop app.
Since you mention that you have a lot of processes running in the background, could you follow the steps below:
- Open your Task Manager.
- Go to the Processes tab (you may need to click on "Show processes from all users" to check all processes).
- If you find items that refer to Dropbox or apps that you've linked to Dropbox, click on them and select End Process.
- Once you've done this, try following the uninstall instructions one more time.
Let me know how it goes and I'll make sure to get back to you as soon as possible. Thanks!
