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Forum Discussion
Desktop is stuck syncing hundreds of files
Hello – I just turned on one of my laptops that had been powered off for about 2 months. Like all of my computers is connected to my Dropbox account. When the computer started up, Dropbox started to ...
I tried numerous fixes to speed this up — at one point it seems to be stuck for over an hour stating that it was uploading 921 and downloading 833 files. I turned to Bard (the google ai) for help. It seems that the key to the solution was Dropbox's index process. Bard told me that when Dropbox starts for the first time, it builds a database of all the files in the Dropbox tree. I think since my laptop was powered off for over 8 weeks the database was very outdated and the process to fix was not working very well. So, I took the brute force approach by completely un-install Dropbox including all the leftover from %localappdata% and %appdata%
Now after the installation (told the installer to use the existing Dropbox folder) it started up – I had to re-connect to dropbox.com. Once that was done the app it re-indexed all 85,000 files in the Dropbox folder. Now at this point the up and download counts started to move at a reasonable rate
It seems the key take-a-way here is there needs to be a way have the Dropbox windows app to rebuild the database
I sort of did this. I got an email with a file that was in the sender's Dropbox --- I opened the link and requested that it be downloaded to my Dropbox account. now I did this on a different computer when to the computer in question -- the file was not there
also, on the effect computer I took some screenshots --- the file was put into the Dropbox screenshot folder, they were never sent up to the cloud so I did not see them on my other computers
I just did a clean (re)install --- lets the results of that
I tried numerous fixes to speed this up — at one point it seems to be stuck for over an hour stating that it was uploading 921 and downloading 833 files. I turned to Bard (the google ai) for help. It seems that the key to the solution was Dropbox's index process. Bard told me that when Dropbox starts for the first time, it builds a database of all the files in the Dropbox tree. I think since my laptop was powered off for over 8 weeks the database was very outdated and the process to fix was not working very well. So, I took the brute force approach by completely un-install Dropbox including all the leftover from %localappdata% and %appdata%
Now after the installation (told the installer to use the existing Dropbox folder) it started up – I had to re-connect to dropbox.com. Once that was done the app it re-indexed all 85,000 files in the Dropbox folder. Now at this point the up and download counts started to move at a reasonable rate
It seems the key take-a-way here is there needs to be a way have the Dropbox windows app to rebuild the database
- Hannah
Dropbox Staff
Thanks for the updates here, Frank P E..
I'm glad to see that you were able to resolve the syncing issue and I'll make sure to pass your feedback along to our team.
If you need anything else, don't hesitate to let us know!
