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Forum Discussion
File Explorer Hangs through Quick Access Recent Files
I have recently purchased a new HP computer with Windows 10 and installed my standard office software including DropBox (v53.4.67). As soon as I installed DropBox, and started to do work I experienc...
Thanks for the report Bob2019 - I've passed all of your comments to your existing ticket and I'd advise to take it from there as this isn't affecting a lot of users and is probably a device specific issue. The best way to handle such queries is through our Official Channels as we'd need additional information to troubleshoot further.
While we're at it, have you by any chance tried any of my previous suggestions?
Walter
Dropbox Staff
Dropbox StaffHey there CB65 & hendo42 - sorry to hear about this issue with your Windows' File Explorer.
As a first step, could you please try a clean, advanced re-install of our software using our offline installer and let me know if this persists?
Moreover, would you mind sharing a screenshot of the error message you get ( if any)?
Thank you in advance for your cooperation on this one.
I did try a fresh reload of Dropbox as was suggested. I got the same problem. Below is screen shot. I notice the first time I add a file to the Quick Access list File Explorer works fine. I seems with a second file is add to the Quick Access list File Explorer hangs and you get this "Working on it" message.
- Walter
Thanks for the speedy update on this CB65 - most appreciated.
As I'd really like to see into this and to help isolate the issue here, could you please try quitting the Dropbox application by using the following steps:
- Click the Dropbox icon in your system tray (Windows) or menu bar (Mac/Linux)
- Click on the gear icon in the Notifications panel and select "Quit Dropbox"
If the issue persists when Dropbox is completely closed, this suggests that the cause is related to something outside of the Dropbox application and you might need to check other applications or components of your Operating System that could be causing this.
Let me know what you find please!
I went to Dropbox Setting and clicked on "Exit Dropbox" and then retried the File Manager Quick Access. The problem still persists. I did not "Quit Dropbox," but I assume that is the same as "Exit Dropbox." Based on that logic, the problem may be unrelated to Dropbox. Thanks for the suggestion. This does not solve my problem and I'm not totally sure Dropbox did not initiate the problem, but it is clear that exiting Dropbox did not resolve the problem. That said, I will broaden my search to see if I figure out what is causing the problem. I know how to avoid the problem, but stopping it alludes me for now. Thanks again for the suggestions.
- Walter
No worries CB65 - we're always here to help. Glad we could exclude Dropbox from the equation - have you checked other factors that could be causing this?
Having said that and even though that's not within my scope of expertise, have you tried clearing your (Windows) File Explorer search history to see if this will resolve your problem? It's pretty easy and if I were you, I would also give this a go! To do this follow these steps:
- Go to "Start". Then search for (and click) the "Control Panel".
- Enter file in the search box on the top right of the Control Panel window. Then click "File Explorer Options".
- Click "Clear" to clear File Explorer history. Then click "Apply > OK".
- Press the "Windows logo key and E" at the same time to open your File Explorer and check how this went!
I hope this helps and do let me know what you find. Thanks!
[EDIT: Just saw that you've already mentioned clearing your search history helps CB65 - I am leaving these steps here for anyone to find as they might prove to be useful in the future.]
