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Dragonboy4712's avatar
Dragonboy4712
Explorer | Level 3
2 years ago

Every hour I get a popup that says :Dropbox MacUpdate quit unexpectedly

Every hour I get a popup that says :Dropbox MacUpdate quit unexpectedly -EVERY HOUR FOR THE LAST SEVERAL WEEKS !!  Why???? Why??? HELP!!
Desktop
Error Messages
Mac
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Okay, that isn't your Dropbox folder. This is probably a copy of an older Dropbox folder. Just above it in Finder in the Locations section, you can see the Dropbox folder with the Dropbox icon on it. 

 

Please could you click that to confirm that the files are there, and that there are sync icons on the files. 

Dragonboy4712's avatar
Dragonboy4712
Explorer | Level 3
2 years ago

OK Jay, I apologize, I missed it.  Delete my last e-mail.   I have now seen in that window I sent you, the name LOCATIONS and in that was the dropbox folder with the dropbox icon.  I stand corrected.  Now I clicked on that dropbox icon , and in the window window and there are all the dropbox files from many years ago, when other people sent me them in dropbox..  But I don't know what 'sync' is or what a 'sync icon' looks like.  So here is the screenshot of the files in dropbox.  Do you see a sync icon anywhere?  

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    There don't seem to be any sync icons, meaning that Dropbox desktop application isn't running or syncing. 

     

    Please could you attach a screenshot showing what you see when you click the Dropbox desktop application icon near the clock in the menu bar.

  • Dragonboy4712's avatar
    Dragonboy4712
    Explorer | Level 3
    2 years ago

    Here it  is

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the screenshot, Dragonboy4712!

     

    Can you please right click on one of your files within the local Dropbox folder, and select the “Make online-only” option, if that’s available? Are you seeing a small cloud icon next to this file afterwards? You can also send us one more screenshot of what shows, if you prefer.

  • Dragonboy4712's avatar
    Dragonboy4712
    Explorer | Level 3
    2 years ago

    I have a Mac mouse that does not have a left and right side, just one solid Mouse

    I could not see a 'Make On-line only' option anywhere.

    Why did you want me to click on that option anyway.  What was your thought about how that would help?

    The dropbox staff has been asking me do do this and that with no explanation as to how that would help.  So far nothing has.

    I've also asked before what a sync icon looks like and what does it mean, but no response yet.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    In order to right click on a Mac device, you can press the control key from your keyboard and click on your files directly at the same time; this should have the same effect as right clicking. 

     

    Also, I can see that Jay has sent you a link with all the syncing icons for Mac here.

     

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