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Forum Discussion

Domscillator's avatar
Domscillator
Helpful | Level 6
9 months ago

Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:  Reconnecting to ...
Desktop
Dropbox Plus
Error Messages
Mac
  • Sam DBX's avatar
    Sam DBX
    7 months ago

    Hi everyone,

     

    Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.

    As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.

     

    Thank you!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Domscillator, I hope you're doing well!

 

Can you please let me know the app's exact status and version as shown in your menu bar?

 

Also, could you try unlinking and relinking your account through the app's preferences? Maybe that will do the trick.

 

Keep me posted, and we'll take it from there!

kkkkkkirk's avatar
kkkkkkirk
Explorer | Level 4
9 months ago

exact same issue here, the only difference is I am constantly on VPN.

dropbox desktop app has been working fine on my PC for years and this started to happen just a couple days ago on both my personal PC and work PC.

have tried 1) turning off firewalls; 2) restart PC; 3) reinstall dropbox but no luck.

 

  • kolella's avatar
    kolella
    Helpful | Level 5
    9 months ago

    exact same issue on mine. MacBook pro M3 with Sonoma 14.4. It happens after a restart and after a long sleep. Only way to make it work again is by completely closing and reopening the desktop app v 194.4.6267

    • Oblique's avatar
      Oblique
      Explorer | Level 4
      9 months ago

      I have the same issue - same config as Kolella

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hi everyone, have you already contacted the support team directly regarding this matter?

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