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Forum Discussion

Elliot J.1's avatar
Elliot J.1
Explorer | Level 3
3 years ago

Dropbox Menu won't load on my MacBook Air 2022 (M2 chip)

This has been an ongoing issue since I upgraded my computer to a MacBook Air 2022 (M2). I install Dropbox but the menu never shows at the top of the screen.  I have had this discussion with Support...
Desktop
Mac
Elliot J.1's avatar
Elliot J.1
Explorer | Level 3

Hannah -

 

Thank you.  The ticket # is 18032962, and the last conversation I had with support was on 8/10/22, basically because it appeared to be working.

 

I have done some additional testing and it appears that the latest version 155.4.5493 does work on my Air (M2) when in Safe Boot.

I rebooted into full mode and started testing items that autoload and may have found the problem.  When I quit Parallel's Toolkit which does autoload, the dropbox menu did show in the top menu bar and appeared to work normally.  I am still testing to make sure this is the problem and I will reach out to Parallel to see if this problem has been reported to them.

 

I will update this message as I continue to work the issue.

 

Elliot

 

 

 

Nottola's avatar
Nottola
New member | Level 2
3 years ago

Hi, I have the same problem with Dropbox but I don't have Parallel installed. Google Drive also appears to behave like Dropbox. Maybe a common problem?

 

What solution did you find for Dropbox?

 

Thank you!

  • Elliot J.1's avatar
    Elliot J.1
    Explorer | Level 3
    3 years ago

    I haven’t found a solution that consistently works

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey Nottola & Elliot J.1 - sorry to hear you're having issues with this.

       

      Could you both try installing the latest, stable version of our desktop app from this page and let me know how it goes?

       

      Thanks so much!

      • Nottola's avatar
        Nottola
        New member | Level 2
        3 years ago

        By installing the app (both offline installer silicon and standard installer) nothing appears and after a while the disk image disappears as if it had finished. For the rest, everything does not work as before.

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