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currentj's avatar
currentj
Helpful | Level 5
2 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
Desktop
Windows
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thanks for the additional information doubleezat 

 

I've just sent you an email to investigate further, so please have a look at your inbox and we'll take it from there.

keithrnorris's avatar
keithrnorris
Helpful | Level 5
5 months ago

I have the same problem

 

  • Kuba2's avatar
    Kuba2
    Helpful | Level 5
    5 months ago

    I think this is really a dropbox problem.
    It is really impossible that on all computers during the same day occured a problem.
    Also there are no Dropbox sync icons from that day (I've unistalled OneDrive already and made other steps).

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Sorry to hear this, keithrnorris. What’s your OS version, as well as Dropbox app syncing status and app version? 

     

    Did you notice this issue after a specific update? 

     

    Have you tried completely uninstalling and reinstalling the Dropbox app?

  • Kuba2's avatar
    Kuba2
    Helpful | Level 5
    5 months ago

    I've got exactly the same problem since 3 days.

    And strange thing is, it exist on every computer (4) in company.
    WIndows 11 + Dropbox all of them

    Every possible solution in internet was tried by me!

  • ssjandres's avatar
    ssjandres
    Explorer | Level 3
    5 months ago

    Same here. 3 days ago it started happening to me. I've tried advanced reinstall and all the solutions posted in all of the older threads like this one. Nothing seems to work.

  • Illi-Noize's avatar
    Illi-Noize
    New member | Level 2
    5 months ago

    Same problem here on Windows 11, Dropbox get's stuck, no syncing any more and Explorer is extremely slow. That MUST be a Dropbox Client problem, so many guys here with that problem 😞

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