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PDub81's avatar
PDub81
Helpful | Level 6
3 years ago

Dropbox application suddenly not working with Windows 11

Yesterday, I noticed that Dropbox was no longer connected on my laptop running Windows 11.  There is no system tray icon for Dropbox, and clicking on the start menu app icon does nothing at all; same...
Desktop
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  • PDub81's avatar
    PDub81
    3 years ago

    I found the solution by logging out of my Windows 11 user account and downloading Dropbox while logged in on the Visitor account.  I switched back to my user account and was able to open the Dropbox app and link my account.  Very strange.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey pafnooty, sorry to see you're having an issue with the Dropbox desktop app.

 

Are you also not seeing the Dropbox icon in your system tray?

 

If you see it, can you please hover over it with your mouse, to see the app's sync status?

pafnooty's avatar
pafnooty
Explorer | Level 3
3 years ago

The dropbox icon disappeared.  Everything works fine on my laptop (also Windows 11).  

 

UPDATE: all of a sudden this morning, without me doing anything, the icon appeared and everything synced.  Go figure.  It felt like a gaslighting experience!  🙂  I still want to know what could have happened, because it really threw me off for over a week. 

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