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PDub81's avatar
PDub81
Helpful | Level 6
3 years ago

Dropbox application suddenly not working with Windows 11

Yesterday, I noticed that Dropbox was no longer connected on my laptop running Windows 11.  There is no system tray icon for Dropbox, and clicking on the start menu app icon does nothing at all; same...
Desktop
Install
  • PDub81's avatar
    PDub81
    3 years ago

    I found the solution by logging out of my Windows 11 user account and downloading Dropbox while logged in on the Visitor account.  I switched back to my user account and was able to open the Dropbox app and link my account.  Very strange.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey PDub81, welcome to the Dropbox Community.

 

Sorry to see you're having trouble with our application.

 

Have you tried the offline installer for Windows to see if that works?

 

Let me know how it goes.

pafnooty's avatar
pafnooty
Explorer | Level 3
3 years ago

Same problem ... offline installer does not work.  It does not automatically run (I think) but when I click on "restart the download" I get the following:

 

404 Not Found: /bfs/bwi/custom/shared/dbx-releng/dbx-releng/client/Dropbox 43.4.50 Offline Installer.x86.exe

rpc error: code = NotFound source = bfs/ffs/ffs.FFS/Stat desc = file does not exist: /dbx-releng/client/Dropbox 43.4.50 Offline Installer.x86.exe
ORIGINAL STACK TRACE:
dropbox/courier/status.newError
	go/src/dropbox/courier/status/errors.go:75 +0x88ce6f
dropbox/courier/status.ClientCast
	go/src/dropbox/courier/status/cast.go:212 +0x88c7ed
dropbox/courier/client/nodep.(*RpcMetadata).ConvertError
	go/src/dropbox/courier/client/nodep/metadata.go:76 +0x9ef77e
dropbox/courier/client/nodep.convertErrorClientUnaryInterceptor
	go/src/dropbox/courier/client/nodep/client.go:169 +0x9ef711
google.golang.org/grpc.chainUnaryClientInterceptors.func1
	external/org_golang_google_grpc/clientconn.go:345 +0x9a1407
google.golang.org/grpc.(*ClientConn).Invoke
	external/org_golang_google_grpc/call.go:35 +0x99f162
dropbox/courier/client/nodep.(*grpcClient).Invoke
	go/src/dropbox/courier/client/nodep/client.go:479 +0x9f2c0d
dropbox/proto/ffs/client.(*fFSClient).Stat
	go/src/dropbox/proto/ffs/client/ffs.dbx_stubs.go:239 +0xd1340b
dropbox/ffs.(*RemoteFileSystem).Stat
	go/src/dropbox/ffs/remote_file_system.go:255 +0xd191f2
dropbox/ffs.(*fileSystem).Stat
	go/src/dropbox/ffs/file_system.go:182 +0xd1594f
main.(*requestHandler).serveHTTP
	go/src/dropbox/ffs/http_proxy/main.go:577 +0x1052e21
main.(*requestHandler).ServeHTTP
	go/src/dropbox/ffs/http_proxy/main.go:646 +0x105398b
dropbox/web/server.(*Handler).ServeHTTP
	go/src/dropbox/web/server/handler.go:243 +0xe851ae
dropbox/util/http2.(*executorRequest).Execute
	go/src/dropbox/util/http2/executor.go:29 +0xd32ee3
godropbox/executor.(*queuedRequest).execute
	go/src/godropbox/executor/executor.go:48 +0xd2b108
godropbox/executor.(*WorkPoolExecutor).ProcessWithWaitGroup
	go/src/godropbox/executor/executor.go:174 +0xd2b613
godropbox/executor.(*WorkPoolExecutor).Process
	go/src/godropbox/executor/executor.go:134 +0xd2b3ea
dropbox/util/http2.(*queuedHandler).ServeHTTP
	go/src/dropbox/util/http2/mux.go:213 +0xd33b2a
net/http.(*ServeMux).ServeHTTP
	/usr/local/go/src/net/http/server.go:2462 +0x6a7c08
dropbox/util/http2.(*ProtectedPathsMux).ServeHTTP
	go/src/dropbox/util/http2/mux.go:166 +0xd3368f
dropbox/util/http2.(*MuxImpl).ServeHTTP
	go/src/dropbox/util/http2/mux.go:271 +0xd34085
net/http.serverHandler.ServeHTTP
	/usr/local/go/src/net/http/server.go:2916 +0x6a985a
net/http.(*conn).serve
	/usr/local/go/src/net/http/server.go:1966 +0x6a4d16
runtime.goexit
	/usr/local/go/src/runtime/asm_amd64.s:1571 +0x46aac0
  • pafnooty's avatar
    pafnooty
    Explorer | Level 3
    3 years ago

    I should add that I've tried every suggestion that I've seen.  All of a sudden stopped syncing (maybe after a recent Windows update, but not entirely sure). 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey pafnooty, sorry to see you're having an issue with the Dropbox desktop app.

       

      Are you also not seeing the Dropbox icon in your system tray?

       

      If you see it, can you please hover over it with your mouse, to see the app's sync status?

      • pafnooty's avatar
        pafnooty
        Explorer | Level 3
        3 years ago

        The dropbox icon disappeared.  Everything works fine on my laptop (also Windows 11).  

         

        UPDATE: all of a sudden this morning, without me doing anything, the icon appeared and everything synced.  Go figure.  It felt like a gaslighting experience!  🙂  I still want to know what could have happened, because it really threw me off for over a week. 

    • PDub81's avatar
      PDub81
      Helpful | Level 6
      3 years ago

      Sorry, pafnooty.  Have you tried switching user accounts on the computer and reinstalling on the other account?  It hasn't happened to me again, but I also received a message that it could be related to security or firewall settings.  Good luck!

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