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Forum Discussion

LangstonS's avatar
LangstonS
Explorer | Level 3
8 months ago

Dropbox App not starting - Windows 11

I downloaded and installed Dropbox, but it does not give me an option to Sign in. Just the starting screen pops up.    I have done the following rebooting, and checking the ISP and firewall allows ...
Desktop
Install
Installing
Setting up the apps
Uninstall
Windows
LangstonS's avatar
LangstonS
Explorer | Level 3

Hi Jay,

 

We are certain there isn't any block as another user is working fine and we can ping the IP for Dropbox.

 

All URLs are in our firewall as allowed.

 

Thank you

Shaun

LangstonS's avatar
LangstonS
Explorer | Level 3
8 months ago

To add I am now seeing an error in event viewer: 

 

CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

 

A little unsure what this means.

 

Thank you

Shaun

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Could you try another advanced reinstallation again for the desktop app, given this recent error?

    • LangstonS's avatar
      LangstonS
      Explorer | Level 3
      8 months ago

      Hi Jay,

       

      Just gave this a go, still no luck 🤷‍

       

      Also seeing the same error in event viewer.

       

      Thanks

      Shaun

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        In that case, we'll need to have the user contact us directly from their paid account, in order to look into the account and device via our systems.

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