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Forum Discussion
Couldn't start Dropbox permissions error
Hi,
My dropbox app won't open at all anymore. I get a Couldn't Open Dropbox message saying it's usually a permissions error. I've been through my shared folders on the webpage and checked and r...
Hi again Andy Coda,
The dummy file you have created seems Ok. That proves the issue is not in your default settings. It appears exactly as has to be. The commands you have executed, as listed, can't be a reason for the issue observed. Still not clear what could be the reason, but let's try fix it by hands. At the beginning what shows the list of troublesome folder? Post the result of:
ls -al /Applications/Dropbox.app/Contents/Frameworks/DropboxCrashpad.framework/Versions/A
Next try fix the problem using following commands:
sudo chown -R "$USER" /Applications/Dropbox.app
chmod -R a+r /Applications/Dropbox.app
chmod -R u+w /Applications/Dropbox.app
chmod -R go-w /Applications/Dropbox.appExecute the first (ls) command again. Is something changed? 🧐
Hope this helps.
Hannah
Dropbox Staff
Dropbox StaffHey DavidRGenet, thanks for the nudge here and happy new year!
Can you try the steps listed by my colleague Megan in this thread, to see if they help?
Can you try the steps listed by my colleague Megan in this thread, to see if they help?
Hello, I am having a similar issue on my macbook (OS 11.7 Big Sur) but the linked thread is archived and I can not read the solution. Please advise.
bn.BUILD_KEY: Dropbox
bn.VERSION: 195.4.4995
bn.constants.WINDOWS_SHELL_EXT_VERSION: 71
bn.is_frozen: True
machine_id: 25505974-a768-5144-ba87-af6786f45f0c
pid: 2192
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='***', pw_dir='/Users/**', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='***', pw_dir='/Users/***', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/**'
appdata: '/Users/**/.dropbox/instance2'
real_path='/Users/**/.dropbox/instance2'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/**/Documents/Josh/Work/Johnny/Dropbox'
real_path='/Users/**/Documents/Josh/Work/Johnny/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/19/mvvtl23s6r3_85n280pd7ppr0000gn/T'
real_path='/private/var/folders/19/mvvtl23s6r3_85n280pd7ppr0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client
File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client
File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 879, in wrapper
File "desktop/dropbox/client/main.py", line 6719, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
File "desktop/dropbox/client/main.py", line 6182, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 6105, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine
File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 284, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 240, in __init__
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/functools.py", line 967, in __get__
File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client
dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"
- Megan
Hi joshk90, I hope you're doing well!
No worries, I'm here to help. Would you mind trying out an advanced re-install to see if your issue is resolved with that?
I'd love to know the end-result here!
Thank you Megan.
I was able to do an advance re-install and it worked!
Can you please advise how to avoid this happening again in the future?
Thank you,
