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axe's avatar
axe
Helpful | Level 5
2 years ago

Can't sign in to Dropbox app on Mac despite correct password

I am trying to connect to a Dropbox Team account on a MacBook Air running macOS Mojave. There is already a private Dropbox account which works correctly on the computer. When I try to sign in to the ...
dropbox business
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for this info, axe! Our team is currently looking into this, and they’ll update you as soon as possible in this thread.

axe's avatar
axe
Helpful | Level 5
12 months ago

Any progress? Can we at least get our money back if your service doesn't work?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi axe, happy Monday and sorry for the delay.

     

    If you're still facing issues with that, can I then send you an email, in order for us to have a closer look together? 

  • sherryspies4's avatar
    sherryspies4
    New member | Level 2
    11 months ago

    I'm seeing the EXACT same issue on my macbook pro - logged into the Dropbox app for my business account but it won't allow me to switch to my personal account. Accounts are linked, and I'm able to login successfully online with no issue. Just won't allow me to switch user accounts on my computer. Brings up the same login screen and locks up while trying to login. Clearly there is an issue.

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