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Forum Discussion

IsaacGaz's avatar
IsaacGaz
Explorer | Level 4
3 years ago

Online only files taking up space on Windows

I have an 8Tb drive where I store my dropbox files on my Windows computer and despite setting all files to be 'online only' as well as going to Dropbox preferences and setting select sync to not sync...
Desktop
Setting up the apps
Sync
Windows
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey archbitis, thanks for bringing this to our attention.

 

If I understand correctly, you have set all your Dropbox files to be online-only, but they seem to be taking up hard drive space on your PC.

 

Can you send us a screenshot of your Dropbox folder's Properties showing this, please?

archbitis's avatar
archbitis
Explorer | Level 3
2 years ago

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for that screenshot, archbitis!

     

    Can you please also check if the Dropbox application on your computer has finished syncing and is "up to date"?

     

    You can check that by hovering over the Dropbox icon in your system tray.

     

    Also, which version of the app do you see there?

    • archbitis's avatar
      archbitis
      Explorer | Level 3
      2 years ago

      Here are the information that you asked for. Thank you again for your help.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks, archbitis!

         

        And one more thing just to confirm; do all the files in your Dropbox folder have the cloud icons on them?

         

        Or do you have any files with green check marks as well?

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