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Forum Discussion

IsaacGaz's avatar
IsaacGaz
Explorer | Level 4
3 years ago

Online only files taking up space on Windows

I have an 8Tb drive where I store my dropbox files on my Windows computer and despite setting all files to be 'online only' as well as going to Dropbox preferences and setting select sync to not sync...
Desktop
Setting up the apps
Sync
Windows
Jayklmnop's avatar
Jayklmnop
Explorer | Level 4
3 years ago

When I select "online only" from the right-click menu, nothing happens, the file folders are still available offline which is hogging up all of my storage space and is now at a critical maximum and therefore other important files won't sync.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Jayklmnop, I hope you're doing well!

     

    What is the app's syncing status right now? Also, feel free to let me know the Dropbox version that you have installed on your device. 

     

    Let me know more, and we'll take it from there. 

    • Jayklmnop's avatar
      Jayklmnop
      Explorer | Level 4
      3 years ago

      Now it has finally synced, ("your files are up to date") but only because I have deleted other files on my hard drive.

       

      There is still no change in the files that I have set to "online only" they are still on my hard drive taking up space.

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi Jayklmnop, are you on a Mac or Windows device? 

         

        Where can you see and identify that the content is taking up space on your hard drive?

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