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Forum Discussion

Cerebro's avatar
Cerebro
Helpful | Level 6
4 years ago

Notification Badge in Menubar Icon - How Do I Make It Go Away?

Hi.  I'm running Dropbox v121.4.4267 on Mac OS High Sierra.  I don't if something happened with an automatic update.  Now, I'm getting something I haven't seen before.  I, suddenly, have a red badge ...
desktop
Setting up the apps
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Koorbloh, welcome to our Community! 

 

If you could share some additional info with me, such as the device's OS, and syncing status, along with the version of the app you're using, that'd be amazing. 

 

Also, I merged you to a similar thread, where the OP expressed a similar issue.  Have you tried any of the troubleshooting steps mentioned here? 

 

Let me know more, and we'll take it from there!

Koorbloh's avatar
Koorbloh
Explorer | Level 3
2 years ago

Hi Megan!

thanks for replying.

i think the red numeral appeared when i tried to transfer a file instead of sharing it. but i just went in and was able to delete the pending transfer, which i had never completed. but the red numeral is still with me. it is present on my desktop and on my thinkpad, thus it doesn't seem to be an issue with a particular device. i tried the re-install on the desktop to no avail. the real problem is that the presence of the numeral precludes the blue synching icon from working. this is very annoying since i like to be sure that my synching is always working.

i'm running Win 10, not 7 as i previously mentioned. any and all help much appreciated!

koorbloh

  • Koorbloh's avatar
    Koorbloh
    Explorer | Level 3
    2 years ago

    The version is V187.4.5691  not quite sure what you  mean by synching "status..." my files are synching, but the blue synching icon does not function...

     

    koorbloh

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi there Koorbloh, sorry to jump in here, but could let us know if you tried accessing your notifications on the desktop app to see if there's any unread notification that's causing this?

       

      Any additional information or screenshots are more than welcome! 

      • Koorbloh's avatar
        Koorbloh
        Explorer | Level 3
        2 years ago

        that's the first thing i did. no notifications! but there was an old transfer that had no gone through. but i deleted that. red numeral on two different computers.

         

        koorbloh

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