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Forum Discussion

pedro_schuller's avatar
pedro_schuller
Helpful | Level 6
7 years ago

Not showing any Dropbox options when right-clicking the folder in Explorer

When I right-click on a folder or file on my Dropbox the drop down menu is the same as  local folders (Desktop, etc.). Therefore, I can't, for example, toggle smart sync options or access previous ve...
Desktop
Uninstall
  • Jane's avatar
    Jane
    7 years ago
    Hmm… :thinking: That’s very interesting & thanks a lot for the additional details here pedro_schuller, I appreciate your ongoing cooperation & I understand that you’d like hands-on assistance moving forward! 
     
    I’d suggest continuing this discussion via email & for that reason I’ve made sure to create a Support Request on our system on your behalf, so as to focus on the issue in question based on the info I have on my tools for your account & move forward together. Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you from where we’ve left off here. 
     
    Thanks again & I’m wishing you a wonderful rest of the day ahead! 
berntr's avatar
berntr
New member | Level 2
5 years ago

I ran into this issue also - it turns out that when Dropbox Syncing is paused, the right-click menu options disappear... resume syncing  and a little while later they're back.

Hope that helps some of you who are experiencing the same thing!

 

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