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New Dropbox App on Mac on is showing an error and the app is not loading exiting every time
New Dropbox app on Mac is showing an error and the app is not loading exiting every time I tried every thing you suggested as help on your site still the same error appears I tried an advanced reinstall same error I also tried advanced reinstalling an older version same error please help I need to have my files sync with my Mac.
the error code is as follows:
bn.BUILD_KEY: Dropbox bn.VERSION: 163.4.5456 bn.constants.WINDOWS_SHELL_EXT_VERSION: 57 bn.is_frozen: True machine_id: 67bb98e9-e10d-548f-b9e8-8a547e35b80a pid: 5387 ppid: 1 uid: 501 user_info: pwd.struct_passwd(pw_name='NassibFayad', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Nassib Fayad', pw_dir='/Users/NassibFayad', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='NassibFayad', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Nassib Fayad', pw_dir='/Users/NassibFayad', pw_shell='/bin/bash') euid: 501 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'NassibFayad', 'admin', '_serialnumberd']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'NassibFayad', 'admin', '_serialnumberd']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/NassibFayad' appdata: '/Users/NassibFayad/.dropbox/instance1' real_path='/Users/NassibFayad/.dropbox/instance1' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 dropbox_path: '/Users/NassibFayad/Library/CloudStorage/Dropbox' real_path='/Users/NassibFayad/Library/CloudStorage/Dropbox' mode=0o40700 uid=501 gid=80 parent mode=0o40755 uid=501 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/5p/j3586tmn7nq4jc2rdwpkv0fm0000gn/T' real_path='/private/var/folders/5p/j3586tmn7nq4jc2rdwpkv0fm0000gn/T' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 Traceback (most recent call last): File "dropbox/client/main.pyc", line 803, in wrapper File "dropbox/client/main.pyc", line 6266, in finish_dropbox_boot File "dropbox/client/message_queue.pyc", line 306, in _wrapped File "dropbox/client/main.pyc", line 5793, in _init_components_for_account File "dropbox/client/main.pyc", line 5717, in create_sync_engine File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 245, in __init__ File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 280, in __init__ File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 190, in __init__ File "dropbox/fs_api/lifecycle.pyc", line 192, in __init__ File "dropbox/fs_api/lifecycle.pyc", line 206, in _create_thin_client File "dropbox/fs_api/fs_api_adapter.pyc", line 50, in __init__ File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__ fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"
- Jay
Dropbox Staff
Hi nassib, thanks for bringing this to our attention.
When you did the advanced reinstallation, did you replace the ~Dropbox with your current Dropbox folder location, which according to the error log is "/Users/NassibFayad/Library/CloudStorage/Dropbox" including the quotation marks?
This will help me to assist further!
- Hello and thanks for the reply I did all the steps exactly and used the terminal to run each command as per the help guide?
