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khalidnikon's avatar
khalidnikon
New member | Level 1
3 days ago

My Dropbox is syncing & indexing 65000+ files.

My dropbox is syncing nonstop, states 65000+ items are indexing. It's been like this for over a month, and it's been affecting my ability to copy files and folders, both to local storage and external...
Desktop
Mac
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey khalidnikon, thanks for posting here! 

Is the Dropbox folder located in the CloudStorage location?

Also, do you have any third-party apps (VPN, antivirus or other cloud backups) that could be interfering with Dropbox?

If the number of files has not reduced it might be worth checking out the troubleshooting steps outlined in this article.

Keep me posted! 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 days ago

Hey khalidnikon, thanks for giving this a go!

Did you have the chance to review my earliest reply? 

If so, would you mind sharing some additional info, in regards to the first two questions please? 

  • khalidnikon's avatar
    khalidnikon
    New member | Level 1
    2 days ago

    Referring to the location and VPN or antivirus? I checked and it's in the right place, and there are no active VPNs, antivirus softwares, or other cloud backups. Everything has been working fine since I got this MacBook about two or three years ago up until this issue came up, seemingly out of nowhere. 

    Also it seems I had another article opened up at the same time and got mixed up with the steps, But I'd like to know where we can go from here.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 days ago

      Hey khalidnikon, no worries! 

      Does the number of syncing files reduce at all, or remains the same?

      If you add a file inside your Dropbox folder, does it sync to your account online? 

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