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Forum Discussion

khalidnikon's avatar
khalidnikon
New member | Level 1
10 days ago

My Dropbox is stuck syncing/indexing 65000+ files on my Mac device.

My dropbox is syncing nonstop, states 65000+ items are indexing. It's been like this for over a month, and it's been affecting my ability to copy files and folders, both to local storage and external...
Desktop
Mac
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey khalidnikon, thanks for posting here! 

Is the Dropbox folder located in the CloudStorage location?

Also, do you have any third-party apps (VPN, antivirus or other cloud backups) that could be interfering with Dropbox?

If the number of files has not reduced it might be worth checking out the troubleshooting steps outlined in this article.

Keep me posted! 

khalidnikon's avatar
khalidnikon
New member | Level 1
9 days ago

Hi Megan,

After fixing the hardlinks, I tried the fix permissions options, and I got a message that dropbox was unable to fix the permissions and to contact support. What is the next step?

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