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Forum Discussion
My Dropbox app is stuck at "Connecting" and I can't use compatibility mode either.
Hello,
I have seen numerous/old threads on this "Unable to connect to internet" issue when launching the DropBox client but still no luck after multiple attempts.
I use Windows 10 and everything ...
So I have verified that if I uninstll v213 and install v210.5.4894 and run it under compatibility mode for Win7, the dropbox app appears to work nominally (time stamp 12:43pm) - but then the darn thing updates itself to v213.4.4597 and the system tray icon disappears and if I relaunch Dropbox it is stuck in the startup phase again. I hope this helps Dropbox support staff.
Walter
Dropbox Staff
Dropbox StaffHey mitgeek - thanks for the additional information and the screenshots too.
At this point, I'd recommend waiting for an update from our expert on your existing ticket since they're better equipped to help you on this with account and device specific information.
If you'd like to troubleshoot this further and it's not too much trouble for you, you could try creating a new OS profile on the affected computer and install the desktop app there.
In any case, keep us posted with any updates!
Facing the exact same issue, I have already tried from a brand new OS profile, as mentioned earlier in this thread. This did not help.
Also as mentioned, the attempts included "Advanced Reinstall" and safe mode with Network. This also occurs on just upgraded Windows 11 with no firewall and no antivirus installed.
Exact same behavior: old version in compatibility mode works fine, then updates itself and no longer works.
This is not a new issue, it is the same "unable to connect to internet" that we see in many posts for the past few years. Root cause was just hidden under the rug because many of us enabled the compatibility mode, and now that it is no longer supported, then it fails for many of us.
It should be clear by now that, for the very reason that it works fine with earlier versions but just not on the new one that forbids compatibility mode, the cause of the issue cannot be antivirus, firewall or OS profile. If these were the cause, then the old version would also be impacted and would not sync.
I really don't want to have to uninstall and reinstall the old version, just to get it to sync just once... :-)
