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Forum Discussion

EricTabet's avatar
EricTabet
New member | Level 1
23 hours ago

My Dropbox app is stuck at "Connecting" and I can't use compatibility mode either.

Hello, I have seen numerous/old threads on this "Unable to connect to internet" issue when launching the DropBox client but still no luck after multiple attempts. I use Windows 10 and everything ...
Desktop
Error Messages
Windows
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
17 hours ago

Hey EricTabet! Thanks for posting on our forum about this. 

Can you send me a few screenshots of what you see on your end, while not in compatibility mode, so that I can have a look? 

More specifically, I’d like a screenshot of your Dropbox app version and current syncing status, as well as a screenshot of the OS version you’re currently running. You can also send me a screenshot of the error you keep receiving stating that compatibility mode is no longer supported.

Give me a nudge, when you’re ready.

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