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valerostudio's avatar
valerostudio
Explorer | Level 3
6 months ago

My Dropbox app doesn't connect to the internet on Windows 11

I am having the issue that I have seen reported here many time. The DropBox app (in Windows 11) will not connect to the internet. I have had our IT director look to see if our firewall is blocking th...
Desktop
Error Messages
Windows
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 months ago

I’m sorry to hear about this, valerostudio. 

 

If you hover over the Dropbox icon in your system tray, can you see the app version of the Dropbox app? 

 

Can you also clarify what other steps you’ve tried so far? I’ll be able to provide the next steps this way.

 

Finally, I’d like a screenshot of the syncing status you keep seeing.

 

Keep me in the loop.

  • valerostudio's avatar
    valerostudio
    Explorer | Level 3
    6 months ago

    Version 200.4.7134

    I had the IT manager check the firewall settings, it was not blocking DropBox. 

    I saw some postings where solutions were to reinstall, change proxy settings, and running the command netsh winsock reset catalog. None of these worked for me.

    When I restart my machine, DropBox says "no internet connection" when I click the icon in the tray, this log in screen just keeps spinning.

     

     

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hi valerostudio, can you try quitting the app, then quitting all other open apps and services, including security software, and then restarting the Dropbox app to see if this helps.

      • valerostudio's avatar
        valerostudio
        Explorer | Level 3
        6 months ago

        I quit everything I could quit without killing Windows, restarted the app and I get this

         

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