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Forum Discussion
Mixup with existing and "new" accounts on Mac desktop app
Setting up a new Mac, I accidentally logged into Dropbox using an old user email and password. I thought I was signing in but signed up for a new account. I had chosen to relocate the Dropbox folder ...
1. I log in to the old account; I deleted the new one I created in error.
2. yes; mostly. I had some issues with Dropbox on the old computer I am moving from. Problem there was that the User account I had been using became corrupted to the point that the Genius Bar could not fix it and told me to create a new User account, and when I did that, I had some problmes getting Dropbox set up right. But I think I did, and all but a few files now show if I log in using Safari.
3. I don't recall the exact ssteps I used to relocate the Dropbox folder. A dialog asked if I wanted to, and I realized I was in a new account, so I did. It said if I chose the same folder from the "other" account it would delete all the files.
However, after I deleted the new account, when I log into the app to the original account, it switches me to the new, empty folder. I can't figure out how to tell the app that I want to use the original, old folder.
If I can do that somehow, it may not solve every issue I'm having but it will make Dropbox usable. Then, I can address any remaining issues, if any.
Nancy
Dropbox Staff
Dropbox StaffHope it’s OK to jump in, @WatsonA.
If you look at the new Mac’s menu bar now, do you see a small Dropbox icon? If yes, I’d like you to click there, go to your initials/profile picture > Preferences, and select the Sync tab. Can you send me a screenshot of what you see there?
After that, please click on the Account tab and let me know if you see the email address of your existing Dropbox account, or the new one that was accidentally created.
Thanks!
Documents is where I selected to store the new Dropbox folder for the account I have since deleted. It's where I get directed when I launch the app. The email address I see under Account is REMOVED which is the address for the accidentally created account.
I'm guessing I can sign out of that account on the Account tab, and sign in with the proper email address?...Just did so, and that fixed the problem. Thanks for pointing me in the right direction.
- Megan
Glad everything is back on track WatsonA!
If there is anything else that we can help with, don't hesitate to let us know, cheers!
I keep getting an error box saying "Dropbox Unexpectedly Quit", with buttons offering "Restart" or "Close." If I restart the same thing happens again.
I was in a Chat with someone named Aurora, who said she was going to email me instructions on how to do something like an advanced install or reinstall; I can't recall the exact phrase used. It was apparently too long to put into the chat. I posted my email address and closed down the browser after saying, "Email is fine."
I never received any emails. Does anyone know what Aurora might have been referring to? I really want to get Dropbox working on my new MacBook-Pro.
