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Forum Discussion

mjbright's avatar
mjbright
New member | Level 2
4 months ago

MacOS Sonoma: Can't see the Dropbox menu bar to open the GUI

  I have no Dropbox menu icon (running macOS Sonoma 14.6.1 on an Apple M1 Pro). Dropbox is syncing.   So following the advice here https://help.dropbox.com/installs/system-tray-menu-bar (No...
Desktop
GUI
Mac
Setting up the apps
Sync
  • Jay's avatar
    Jay
    4 months ago

    Hi @mjbright, thanks for bringing this to our attention.

     

    Do you have a lot of icons on your menu bar, which could be hiding the Dropbox icon? 

     

    Could you try quitting other apps to see if the Dropbox icon appears there?

     

    Keep me updated with any progress!

medmagic's avatar
medmagic
New member | Level 2

I'm having the same issue on a 2023 MacBook Pro running Sonoma 14.6.1. I thought the same thing, but have deleted all optional icons and still no Dropbox icon. I've trashed both the app and my user data twice. When downloading and reinstalling Dropbox I get a message that states the account is linked and is missing the user data. I've relinked and everything comes back - but still no icon. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Thanks for bringing this to our attention, medmagic.

 

Can you try our advanced reinstall steps, to see if they help?

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