We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

RobertPatton's avatar
RobertPatton
Explorer | Level 4
4 years ago

macOS Monterey 12 - Couldnt Start Dropbox

bn.BUILD_KEY: Dropbox bn.VERSION: 131.4.3968 bn.constants.WINDOWS_SHELL_EXT_VERSION: 48 bn.is_frozen: True machine_id: dd8495f4-eeb6-52f3-a698-4cbb0543dbcf pid: 3947 ppid: 1 uid: 501 user_inf...
Desktop
Error Messages
Mac
Setting up the apps
Web
Milie98's avatar
Milie98
New member | Level 2
4 years ago

Hi everybody,

 

Since I installed Monterey Mac version, my application Dropbox doesn't work.

I have this message : 

"Cannot start Dropbox. A permission error is usually the root cause of this problem. An error could also occur if your user folder is stored on a network share."

Is there a solution pour this ? 

Thank you

  • E-B's avatar
    E-B
    Helpful | Level 5
    4 years ago

    There are a couple of other threads on this already.  E.g., https://www.dropboxforum.com/t5/Dropbox-installs-integrations/macOS-Monterey-12-Couldnt-Start-Dropbox/m-p/545775/highlight/false#M111121.  If you use Monterey as your search term at least one more will come up.

     

    None of the suggestions seemed to work for me, but when I restarted my computer a few hours later, DB worked again. So whatever protocol you try, be sure you restart your computer afterwards, even if it doesn't say to, so the changes take effect.  Good luck!

    • shinbeth's avatar
      shinbeth
      Experienced | Level 13
      4 years ago

      I have the opposite problem, whenever I restart my Mac with Monterey, Dropbox won't start anymore and I have to reinstall again.

       

      I did BatchMod the app (even the installer itself, otherwise it wouldn't even install) to give full access to the app, allowed full access in security settings, etc. pointless eventually.

       

      In 2021 Dropbox still doesn't understand how macOs permissions work, making our lives very difficult...

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!