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Forum Discussion
Lost Dropbox on Android phone
Hi I have Dropbox Business on my Desktop. Until this morning I also had it on Android phone. However the phone had not updated (sync) with Desktop and so I removed and re-installed Dropbox on...
Hi Nancy
Thank you.
Yes the problem seems to be that Dropbox.com is not up to date with the Desktop.
.com still shows files that have been deleted (or moved) on Desktop and vice versa
Rich
Super User II
Super User II
bazdrop wrote:
Yes the problem seems to be that Dropbox.com is not up to date with the Desktop.
Make sure the Dropbox application is running on your desktop. If it is, check its status by hovering your icon cursor over the Dropbox icon in your system tray (Windows) or menu bar (Mac).
That's sorted it. Thanks again.
Is there anyway that Dropbox can fire off a warning message if this happens again?
- Nancy
Dropbox Staff
If the desktop app isn’t running on your computer, then you won’t see the Dropbox icon in your system tray/menu bar, like Rich mentioned above, as well. This means that the Dropbox app isn't syncing to our servers and your web account/linked devices.
Besides that, if the Dropbox app is running and there are still syncing issues, there will be an indication on the small Dropbox icon. By clicking on it, you can see more info on its syncing status.
You can also consult this Help Center article (for Windows/Linux) or this one (for the latest macOS version), which explains the different icons that may indicate your Dropbox app’s facing a syncing issue.
Hope that helps a bit!
