You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jhashimoto's avatar
jhashimoto
Explorer | Level 3
9 months ago

Issues with connecting to the desktop app - permanently stuck on Starting...

Our current configuration for our organization's dropbox is as such - we have one dropbox account which is shared with multiple individuals and is typically logged into on the desktop dropbox applica...
Desktop
Error Messages
Install
Setting up the apps
Windows
AndyFranzel's avatar
AndyFranzel
Explorer | Level 3
9 months ago

I got exactly the same problem. Corporate laptop. Dropbox desk app is not connecting as described below. In all fairness in the last several months it was struggling to sync but eventually was syncing randomly after several hours. Now it's completely dead. My IT department has been involved and we tried them all. Uninstalled multiple times. It only then re-install with the off-line version. Checked firewall, changed wifi. You name it. I have a cheap tablet and it connects just fine. Please help

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!