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Forum Discussion
Issues with connecting to the desktop app - permanently stuck on Starting...
Our current configuration for our organization's dropbox is as such - we have one dropbox account which is shared with multiple individuals and is typically logged into on the desktop dropbox applica...
Jay
Dropbox Staff
Dropbox StaffHi jhashimoto, thanks for bringing this to our attention.
Just for clarification, are you sharing the account credentials or is this a Dropbox Business team with different licenses accessing the account?
Have you previously tried an advanced reinstallation of the Dropbox desktop application? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
This will help me to assist further!
Here I have the same problems. The message “Connecting” appears in the Windows application. I have already formatted the computer and installed the Windows 11 23H2 version and the Dropbox application and it does not work. I'm on the internet normally.
- Megan
Hey The CryoBar & JParts, let's see what we can find on this!
First thing I'd like to ask the OS your MacBook Air is using.
Is there a chance that you have some kind of security app/service that won't allow Dropbox to connect properly?
Maybe a firewall, or any other programs like an antivirus or VPN that could be blocking Dropbox and its domains?
Another thing, that I've seen in the past for some users is the device limit. If you're on a Basic plan, then you might have reached the 3-device-limit, and that might be stopping your app from connecting properly.
I mentioned this because JParts you said that you formatted your computer, so the system could "see" it as a new device.
Can you check your security page in your account settings, and let me know?
Thanks a bunch!
exact same issue here, the only difference is I am constantly on VPN.
dropbox desktop app has been working fine on my PC for years and this started to happen just a couple days ago on both my personal PC and work PC.
have tried 1) turning off firewalls; 2) restart PC; 3) reinstall dropbox but no luck.
There is a firewall at my location, but no changes (release or blocking) have been made recently. Have there been any changes to the Dropbox Windows app connections? The application connects through which IP and port? With this information I will be able to release it through the firewall.
Regarding the question of identifying my computer as a "new device", this does not happen. The Dropbox app for Windows doesn't actually display the login screen, it just stays gray next to the clock. When you click on the icon, an animation is displayed and the footer says "Starting".
I use Brazilian version:
I installed the application on other computers on my network and the same problem occurs.
Installation normally occurs using the installer available on the Dropbox website. Download and installation are performed.
My current version is 194.4.6267
- Jay
You'll need to whitelist these domains for the Dropbox desktop application, if the firewall could be blocking any of them.
