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gregzacola's avatar
gregzacola
Helpful | Level 6
11 months ago

Is the current dropbox version for macOS known to be buggy and are fixes in sight

Signed up to a 2TB plan as I believe that Dropbox is one of the best and also can do incremental updates   The issue is that the app on macOS seems to have constant issues with syncing and marking ...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey gregzacola, welcome to our Community! 

 

As a first step, can you clarify the app's exact syncing status and version as shown in your menu bar at the moment?

 

Can you click on your avatar in the app's preferences and then on the 'View sync issues' option?

 

If you could also send me a screenshot from there, that'd be awesome. 

 

Thanks a bunch, keep me updated!

  • gregzacola's avatar
    gregzacola
    Helpful | Level 6
    11 months ago

    v189.4.8395

     

    Says files up to date

     

    But have 600 odd "Can't sync this file or folder" and now I've selected certain directories as hidden "selective sync"

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Thanks for the info gregzacola! 

       

      Do any of your folders/files have any incompatible characters maybe? 

       

      Could you send me a screenshot of the "can't sync this file or folder" error you're receiving, please?

      • gregzacola's avatar
        gregzacola
        Helpful | Level 6
        11 months ago

        I had a few of those, but the rest just say "Dropbox can't sync this file or folder"

         

        For now, I've given up, and I'm using OneDrive again. Will monitor for bug fixes from DropBox and if this never works I will just need to cancel my subscription

         

        Thanks

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