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Forum Discussion
Is Sequoia 15.1.1 compatible with Dropbox?
My Macbook Pro (M1) is pestering me to upgrade to Sequoia 15.1.1. I'm currently running Sonoma 14.7.1. I'm hesitant to upgrade because I don't want to run into any issues with Dropbox. Have others had a smooth upgrade to Sequoia 15.1.1? Thanks!
I just upgraded from 15.1 to 15.1.1 and my Dropbox client went haywire. After upgrade - the client refused to recognize my Dropbox folder. It forced me to unlink and create a new folder in ~/Dropbox.
After full resync - it lost "macOS Filer Provider" compatibility. Horrible.
Dropbox team - are you looking at this? I am on the latest "stable" 212.4.5767 client.
Hello!
I just upgraded to 15.1.1, and my Dropbox client 214.2.2263 won't even start. This is the dump info:
bn.BUILD_KEY: Dropbox
bn.VERSION: 214.2.2263
bn.constants.WINDOWS_SHELL_EXT_VERSION: 77
bn.is_frozen: True
machine_id: 0e7aedeb-6c9c-5cd0-b8da-0c277c52f3ec
pid: 3860
ppid: 1
uid: 501
user_info: [redacted]
effective_user_info: [redacted]
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/**'
appdata: '/Users/**/.dropbox/instance1'
real_path='/Users/**/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/**/Library/CloudStorage/Dropbox'
real_path='/Users/**/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/pz/23v9mn0s78scfwbxw1sb5zqc0000gn/T'
real_path='/private/var/folders/pz/23v9mn0s78scfwbxw1sb5zqc0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5908, in _setup_root_for_account
File "desktop/dropbox/client/main.py", line 6137, in _get_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 523, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 874, in result
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 890, in _bootstrap
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 932, in _bootstrap_inner
File "desktop/dropbox/db_thread.py", line 96, in run
File "<string>", line 1, in _x__db_thread__sleep_thread
File "desktop/dropbox/db_thread.py", line 36, in set_name_and_run
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 870, in run
File "desktop/dropbox/foundation/runtime/__init__.py", line 676, in decorated
File "desktop/dropbox/foundation/futures/sleep/__init__.py", line 163, in _run
File "desktop/dropbox/foundation/futures/basic.py", line 704, in set_result
File "desktop/dropbox/foundation/futures/basic.py", line 667, in _on_post
File "desktop/dropbox/foundation/futures/basic.py", line 1050, in _stage1
File "desktop/dropbox/foundation/futures/basic.py", line 421, in _then_callback
File "desktop/dropbox/foundation/futures/helpers.py", line 436, in <lambda>
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 1043, in _get_mount_path
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/03bb6936-8f96-45f5-beb9-14350e2fe18b’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/03bb6936-8f96-45f5-beb9-14350e2fe18b’., NSUnderlyingError=0x6000013d1fb0 {Error Domain=NSFileProviderErrorDomain Code=-2012 "(null)"}}
- Megan
Dropbox Staff
Hey memark, would you mind trying out these steps, and let me know if you still face the same issue?
Hi glancashire, do you have any external drives connected to the computer in question/Dropbox app perhaps?
Also, can you check the properties of your Dropbox folder, to identify how many files you have there? Also hat’s the app version you’re using at the moment?
Just updated from 15.1 to 15.1.1 on oclp 2.1.2.
everything is working fine. 🤙After upgrading to 15.1.1 I have encountered a problem where i am now unable to copy files from downloads folder to a Dropbox folder. When I use drag & drop or the menu the destination Dropbox folder switches to the Downloads (source) folder and it is a no-operation. Thanks.
