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bmasters's avatar
bmasters
Explorer | Level 4
6 months ago

iPhone app shows "Shared Link" alert for a file that has been deleted long ago

Hello Support,   Every time I open your iPhone app, a pop-up appears informing that I have a shared link to a file that was deleted long time ago.  The issue seems to be exactly the same as detai...
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maher1982's avatar
maher1982
Icon for Super User rankSuper User

Hi, I see you tried every possible solution mentioned in the article.

But did you try turning notifications off and then on again? This can sometimes reset any stuck notifications.

You can do that through the iPhone general settings. Find Dropbox, tap on it, and then select Notifications.

Also, in the Dropbox application, look for any notifications or alerts and review them. Clear any persistent notifications related to the deleted file.

bmasters's avatar
bmasters
Explorer | Level 4
6 months ago

Hi maher1982, thank you for the suggestions, but they did not solve the issue. Turning notifications off and on on the iPhone for the app didn't work, and there were no notifications/alerts in the Dropbox app related to the file in question or any other alerts.

Separately, I have cleared the cache but that also didn't help. The same goes for the hard reset for the app. It seems to be an issue on the Dropbox side.

The app version is 380.3.2. The plan is Dropbox basic with 3 devices connected (1 PC + 2 iPhones). The issue occurs on both iPhones.

  • maher1982's avatar
    maher1982
    Icon for Super User rankSuper User
    6 months ago

    I suggest you contact Dropbox support for further assistance.

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    bmasters, if you wish, I can log a ticket for you and we can investigate this further.

    • bmasters's avatar
      bmasters
      Explorer | Level 4
      6 months ago

      Hi Nancy.  Yes, let's please log a ticket and investigate the issue.  Thank you.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey bmasters, I just sent you an email and I'll be happy to continue with you there. 

         

        Thanks!

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