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Forum Discussion

bgr's avatar
bgr
Helpful | Level 6
4 years ago

Installation fails for people from Serbia due to certificates - Solution (Windows)

I've noticed that Dropbox has been failing to upgrade from v112 to v113 last week. I've decided to uninstall it and try installing it manually, but the installer would stop with "Error 2" (v114 is al...
Desktop
Install
Setting up the apps
Windows
  • woopata's avatar
    woopata
    4 years ago

    Thank you @bgr, found the installation logs and saw the "ssl.SSLError: nested asn1 error (_ssl.c:4034)" but didn't know what to do with it. Fortunately, I was able to find your answer and it really helped. In my case, it wasn't the certificate you mentioned, but it was "24x7.co.yu Root CA". Thanks once again!

dpeca's avatar
dpeca
Helpful | Level 5
4 years ago

Also from Serbia.

Removing certificates from 'Personal' tab didn't help 😞

I had certificates from Banca Intesa Belgrade (required for OfficeBanking desktop app), removed them, but still unable to start, uninstall or install Dropbox.

I'm using dropbox since 2010 😞

 

I'm using Windows 10.0.19042

 

Any idea how to solve this?

  • dpeca's avatar
    dpeca
    Helpful | Level 5
    4 years ago

    Update:

    As @woopata suggested, removing "24x7.co.yu Root CA" solved the problem.

    Thanks man!

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