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bgr's avatar
bgr
Helpful | Level 6
4 years ago

Installation fails for people from Serbia due to certificates - Solution (Windows)

I've noticed that Dropbox has been failing to upgrade from v112 to v113 last week. I've decided to uninstall it and try installing it manually, but the installer would stop with "Error 2" (v114 is al...
Desktop
Install
Setting up the apps
Windows
  • woopata's avatar
    woopata
    4 years ago

    Thank you @bgr, found the installation logs and saw the "ssl.SSLError: nested asn1 error (_ssl.c:4034)" but didn't know what to do with it. Fortunately, I was able to find your answer and it really helped. In my case, it wasn't the certificate you mentioned, but it was "24x7.co.yu Root CA". Thanks once again!

nmiTools's avatar
nmiTools
Explorer | Level 4
4 years ago

I confirm this issue and I am also from Serbia.

When I saw this SSL error in logs I also knew. I had a bad experience with the very same error using Jupyter Notebook several weeks ago. I cannot uninstall or reinstall dropbox at all. and it stopped working.

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