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RCTopCat's avatar
RCTopCat
New member | Level 2
6 years ago

I'm receiving an error message when using the desktop app, any help?

bn.BUILD_KEY: Dropbox bn.VERSION: 11.4.22 bn.DROPBOXEXT_VERSION: failed bn.is_frozen: True pid: 13451 ppid: 1 uid: 501 user_info: pwd.struct_passwd(pw_name='superman', pw_passwd='********', pw...
Desktop
Error Messages
Setting up the apps
  • Daphne's avatar
    Daphne
    6 years ago
    Hey morla,
     
    Upon going to create a ticket for you to put you in contact with our team, I found your open ticket with one of our agents. They have recently reached out to you, please can you check your inbox when you have the chance and I will make sure to pass along your comments here.
     
    Also, I'd like to point you both to this thread here and ask if you can try the steps in the solution to see if this helps with your issues (RCTopCat).
     
    Let me know how it goes - Thanks!
morla's avatar
morla
New member | Level 2

I'm having the same issue.

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey morla,
 
Upon going to create a ticket for you to put you in contact with our team, I found your open ticket with one of our agents. They have recently reached out to you, please can you check your inbox when you have the chance and I will make sure to pass along your comments here.
 
Also, I'd like to point you both to this thread here and ask if you can try the steps in the solution to see if this helps with your issues (RCTopCat).
 
Let me know how it goes - Thanks!
  • jmgalindo's avatar
    jmgalindo
    New member | Level 2
    5 years ago

    Hello, Ive got the same issue, I cannot open the desktop app because of this error:

     

     

    This is the text file that is generated in dropbox.

     

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 102.4.431
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 43
    bn.is_frozen: True
    machine_id: 9a09011f-8301-5dfd-a8a0-23d9f19a8c44
    pid: 765
    ppid: 1
    uid: 501
    user_info: pwd.struct_passwd(pw_name='thethinkersproject', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jose Galindo Montero', pw_dir='/Users/thethinkersproject', pw_shell='/bin/bash')
    effective_user_info: pwd.struct_passwd(pw_name='thethinkersproject', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jose Galindo Montero', pw_dir='/Users/thethinkersproject', pw_shell='/bin/bash')
    euid: 501
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
    real_path='/'
    mode=0o40755 uid=0 gid=0
    parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/thethinkersproject'
    appdata: '/Users/thethinkersproject/.dropbox/instance3'
    real_path='/Users/thethinkersproject/.dropbox/instance3'
    mode=0o40700 uid=501 gid=20
    parent mode=0o40700 uid=501 gid=20
    dropbox_path: '/Volumes/Macintosh HD/Dropbox (Mediapro)'
    real_path='/Volumes/Macintosh HD/Dropbox (Mediapro)'
    mode=0o40700 uid=501 gid=80
    parent mode=0o40775 uid=0 gid=80
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    mode=0o100755 uid=501 gid=20
    parent mode=0o40755 uid=501 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    not found
    parent not found
    tempdir: '/var/folders/7p/g_x0gcb11cz2jdy8mr4vf2140000gn/T'
    real_path='/private/var/folders/7p/g_x0gcb11cz2jdy8mr4vf2140000gn/T'
    mode=0o40700 uid=501 gid=20
    parent mode=0o40755 uid=501 gid=20
    Traceback (most recent call last):
    File "dropbox/client/authentication/manager.pyc", line 661, in _try_register_host
    File "dropbox/client/main.pyc", line 7149, in check_for_reboot_and_deletedata_flags
    File "dropbox/client/main.pyc", line 7141, in _sync_everything_check_for_reboot_and_deletedata_flags
    File "dropbox/client/features/sync_everything/gating.pyc", line 280, in allowed_remote_account_delete
    File "dropbox/foundation/stormcrow/machine.pyc", line 56, in get_variants_all_accounts
    dropbox.foundation.stormcrow.NoStormcrowDataError: No data source object has been specified yet

     

    Can someone help me with this???

     

    Thanks!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hi jmgalindo; thanks for joining our Community and happy Friday!

       

      If you're still having this issue, please try a clean, advanced re-install as this might do the trick. 

       

      Keep us posted! 

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