You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Bewildered_Bobby's avatar
Bewildered_Bobby
Collaborator | Level 8
6 months ago

How can I safely uninstall and reinstall the desktop app without losing files?

I'm running Desktop Basic under Windows 7 but it may not have been initially installed as ADMIN. There are several files in folders that are not easily replaced. If the current version is uninstalled...
Desktop
Install
Uninstall
  • Hannah's avatar
    Hannah
    6 months ago

    Happy to hear that, Bob!

     

    If you need any help or have questions, we're here for you.

     

    Have a great day!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey Bewildered_Bobby, thanks for reaching out to us.

 

You're actually very safe to uninstall the Dropbox app from your computer and then reinstalling.

 

Uninstalling the app, doesn't remove the Dropbox folder or your files.

 

If you want to install the Dropbox app with admin privileges, you can follow the steps here.

 

Let me know how it goes!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!