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Andromfisk's avatar
Andromfisk
Helpful | Level 5
2 months ago

High RAM usage on Mac OS

Hello all,   Dropbox user since decades back. I'm on Mac Silicon (M1 laptop, 8GB RAM). Dropbox takes up ≈5GB out of my 8. Obviously a problem, and googling around reveals that this has plagued Dr...
Desktop
Mac
Storage space
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Andromfisk - thanks for bringing this to our attention.

 

Could you clarify the location of your Dropbox folder as per the sync tab in the app's preferences? 

 

Also, have you by any chance tried reinstalling the app since you first noticed this issue? 

 

Let us know more and we'll take it from there. 

Andromfisk's avatar
Andromfisk
Helpful | Level 5
2 months ago

Hi Walter,

 

Thanks for your reply. Yes, it's in its default location, /Users/[myname]/Dropbox, as choosen during installtion. (As I'm on BigSur, my machines are not affected by the move to "~/library/CloudStorage" with later OSes).

 

The machine was recently re-installed (≈6 months ago), but is almost never restarted (hence the memory leak I guess?).

 

I've noticed this both on this laptop, and my MacBookPro at home (intel, not apple silicon) so as far as I can gather (and based on other posts here) this is not an isolated event - but I'm all for going through the motions. The tedious part with re-installing is that I need to manually write down the Selective Sync-settings, and later go through and enable "make available offline" for a bunch of folders (I wish there was a way to export that list, but then again even better would be to not having to re-install).

 

Regards,

 

A

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey Andromfisk, thanks for the added info! 

     

    Do you notice the same behavior when restarting the device, by any chance? 

     

    Did you have the chance to have a look at the relevant Help Center article at all? If you've made sure that everything is in check, let me know and we'll have a closer look into this. 

    • Andromfisk's avatar
      Andromfisk
      Helpful | Level 5
      2 months ago

      Hi Megan,

       

      I sure did, before writing this post actually. The article mention 300'000 files, and I'm on way less than that - so it doesn't feel like that's the likely cause.

      Yes, restarting the computer helps the same way as restarting the Dropbox App helps - but like I wrote initially, I was more looking for a longterm solution.

       

      From two days back I'm screendumping the Activity Monitor (filtered on processes with the word "DROPBOX") to keep tabs on this. By next week I should have a better idea of when it stars to climb up.

       

      Cheers,

       

      A

       

       

       

      Cheers and thanks for reaching out!

       

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