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Forum Discussion
HelloSign issue - I can't see my signature requests as I'm getting an error
I have a HelloSign free plan. I have never (in the almost a year I have been using it) been able to get the page, where you are supposed to be able to see your signature requests, both pending and completed, to give me anything other than 'Failed to load signature requests. Retry' and the stupid picture of the cat with the broken umbrella. I've tried both my laptop and desktop, and Firefox, Chrome and Edge. Same result every time. Any ideas? Thank you.
- Walter
Dropbox Staff
Hey Chantal C.4, sorry to hear you're having issues with this.
Could you send us a full-page screenshot of the error you're getting so that we can have a visual too?
Also, did you sign into the HelloSign for Dropbox Dashboard to track your signature requests as outlined here?
Keep me posted!
- Megan
Hey Chantal C.4, thanks for the screenshot!
Would it be okay for me to reach out via email, in order for us to have a closer look into this?
I am also having this problem and curious if you have a resolution?
