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Forum Discussion

Kay L.'s avatar
Kay L.
Explorer | Level 4
2 years ago

Getting rid of "Turn on Accessibility" box from Dropbox

Hi – does anyone know how I can get rid of a Dropbox box that has appeared on my Mac screen and has no red Off button for closing the box? It is a Turn On Accessibility box with a big exclamation mark in a yellow triangle. The options are Learn More, or Not Now, or Turn on Accessibility

The Not Now button does not work.

Learn More button does not help – Dropbox's bots are pretty useless and nothing helps. There are no humans.

The only option is to Turn on Accessibilty. Well, call me old-fashioned, but if I don't want to turn on accessibility, I don't want to turn on accessibility – so why is Dropbox trying to force me to turn it on?

Can anyone help? How can I close a box that won't close...and why won't their "Not Now" button work?

Thanks for any advice.

Desktop
Mac
Notifications
Setting up the apps
  • Nancy's avatar
    Nancy
    2 years ago

    Thanks for posting this here, Kay L.!

     

    Have you tried restarting your computer? If not, please give that a go. 

     

    Does this pop-up message appear again after that? If yes, are you able to dismiss it by selecting “Not now”?

     

    Give me a nudge, if you need more help.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for posting this here, Kay L.!

     

    Have you tried restarting your computer? If not, please give that a go. 

     

    Does this pop-up message appear again after that? If yes, are you able to dismiss it by selecting “Not now”?

     

    Give me a nudge, if you need more help.

    • Kay L.'s avatar
      Kay L.
      Explorer | Level 4
      2 years ago

      Thanks for this, Nancy – I hadn't tried that, but I will now and see if that works.

    • Kay L.'s avatar
      Kay L.
      Explorer | Level 4
      2 years ago

      Hi Nancy – I tried your suggestion and it worked! Thank you for your patience. Hpefully, it'll stay away.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Really glad to hear that, Kay L.! If you need something else, I’ll be right here. 

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