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Forum Discussion
SGilbert
2 years agoExplorer | Level 4
fileproviderctl crash on Mac OS
I just installed OS 13.6 and Dropbox 183.4.7058
One or both is crashing ever few minutes! Anyone else? Cure?
Sorry for multiple posts---No indication it was posted--keeps asking me for L...
Jay
Dropbox Staff
Hi SGilbert, thanks for bringing this to our attention.
Could you try reinstalling the app, without uninstalling it first, by clicking this link?
Keep me updated with any progress!
SGilbert
2 years agoExplorer | Level 4
Jay,
That seems to have done it. So you had me revert from Dropbox 183.4.7058 to Dropbox 182.4.6427.
Thank you tremendously! It was driving me nuts!!
- Jay2 years agoDropbox Staff
No worries, glad to have helped out. Enjoy your weekend!
- luke-at-gretel2 years agoExplorer | Level 4
I just want to point out that this is likely due to a critical bug in the final release of macOS 13.6 (22G120) that causes `fileproviderctl` to crash immediately. This is due to some sort of missing code signing signature. Reinstalling Dropbox likely "fixes" it by nature of the bundled extension being re-enabled by default. The underlying bug and issue remains.
see threads:
- https://forums.macrumors.com/threads/macos-13-security-update-mode.2403700/post-32530867
- https://developer.apple.com/forums/thread/737392
- SGilbert2 years agoExplorer | Level 4
I beg to disagree. Reinstalling 183 did not help at all, only installing 182 solved it.
I installed OS 13.6 almost simultaneously, so it could be the problem
In my mind, 183 has a fault.
- mossappeal2 years agoExplorer | Level 3
Did it just allow all your files/set up to remain and you just uninstalled/reinstalled??
- Megan2 years agoDropbox Staff
Hi mossappeal, welcome to our Community!
As a first step, would you mind clarifying the version of the desktop app, that you use on your end?
What about the app crashing? Do you have a screenshot? Are these crashes similar to what the OP attached above?
It'd also be helpful to know when did they start happening.
Let me know more, and we'll take it from there.
- mossappeal2 years agoExplorer | Level 3
I believe its Version 187.4.5691
I have sent about three screenshots, but here's another...
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