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CB65's avatar
CB65
Explorer | Level 3
7 years ago

File Explorer Hangs through Quick Access Recent Files

I have recently purchased a new HP computer with Windows 10 and installed my standard office software including DropBox (v53.4.67).  As soon as I installed DropBox, and started to do work I experienc...
Desktop
Setting up the apps
Windows
  • Walter's avatar
    Walter
    6 years ago

    Thanks for the report Bob2019 - I've passed all of your comments to your existing ticket and I'd advise to take it from there as this isn't affecting a lot of users and is probably a device specific issue. The best way to handle such queries is through our Official Channels as we'd need additional information to troubleshoot further. 

    While we're at it, have you by any chance tried any of my previous suggestions? 

CB65's avatar
CB65
Explorer | Level 3
7 years ago

I tried the reinstall of Dropbox and had the same issue.  Thanks for the suggestion.  Hopefully someone will figure out the problem.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey there CB65 & hendo42 - sorry to hear about this issue with your Windows' File Explorer. 

    As a first step, could you please try a clean, advanced re-install of our software using our offline installer and let me know if this persists? 

    Moreover, would you mind sharing a screenshot of the error message you get ( if any)?  

    Thank you in advance for your cooperation on this one. 

    • CB65's avatar
      CB65
      Explorer | Level 3
      7 years ago

      I did try a fresh reload of Dropbox as was suggested.  I got the same problem.  Below is screen shot.  I notice the first time I add a file to the Quick Access list File Explorer works fine.  I seems with a second file is add to the Quick Access list File Explorer hangs and you get this "Working on it" message.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Thanks for the speedy update on this CB65 - most appreciated.

         

        As I'd really like to see into this and to help isolate the issue here, could you please try quitting the Dropbox application by using the following steps:

         

        If the issue persists when Dropbox is completely closed, this suggests that the cause is related to something outside of the Dropbox application and you might need to check other applications or components of your Operating System that could be causing this. 

         

        Let me know what you find please!

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