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Forum Discussion

wilfred01's avatar
wilfred01
Explorer | Level 3
3 years ago

File Explorer crashes on dropboxfiles in Windows 11 after update Windows

Windows File Explorer crashes every time I acess the Dropbox folder. It does not crash in any other folder. Here's a few more details...  - I can access my Dropbox files from within my programs, li...
Desktop
Setting up the apps
Windows
  • Megan's avatar
    Megan
    3 years ago

    Hi wilfred01, let's see what we can find on this! 

     

    Have you tried restarting your device by any chance? 

     

    If I were you, I'd temporarily disable any antivirus or security programs on my computer too. And then reinstall the Dropbox application, just to see if that test will work. 


    You can find specific instructions for reinstalling the Dropbox desktop app in this Help Center article.

     

    Let me know!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi kingfisher41, welcome to our Community! 

 

What is the OS on the device the app is installed to? Do you have any idea as to how many files you're syncing locally to the device? 

 

Could they be more than the 300K soft limit of the app? Also, let me know if you notice this type of behavior when you try to open any other path in your Windows device.

 

Let me know of any updates! 

kingfisher41's avatar
kingfisher41
Explorer | Level 4
2 years ago

Hi Megan , thanks for reply.

I use Win11 now. The same problem appeared again. Temporarily an update from Win10 to Win11 solved the issue. But after a while the problem returned. 

 

I tried de-activate antivirus and Windows Defender, uninstall Dropbox and install again, but this didn't help. 

 

I have ca. 3000 files within ca. 600 folders, total of ca. 2GB. 

 

This happens only in Dropbox folder. Any other path in explorer works smooth.

 

I will appreciate any hint to solve this if possible

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi kingfisher41, if you try quitting the Dropbox desktop application temporarily, do you experience the same behavior in the Dropbox folder when opening folders?

    • kingfisher41's avatar
      kingfisher41
      Explorer | Level 4
      2 years ago

      Hi Jay, thanks for reaction. 

      Yes, after quiting the problem persists.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Do you have any other app or service that scans or accesses the Dropbox folder itself, which could be slowing down the process?

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