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DesignFairy's avatar
DesignFairy
Explorer | Level 3
3 years ago

Error message dropbox_errorjq2xw4ti.txt

Hello, So, I got the bright idea to follow someone's advice to use Automator to allow me to use multiple Dropbox accounts at once on my Mac. Well, I decided it was too much for me and that I only ne...
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  • Walter's avatar
    Walter
    3 years ago

    Hey DesignFairy, thanks for sending us the complete error log. 

     

    Could you try an advanced reinstall and let us know if this persists for you?

     

    Thanks so much!

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
DesignFairy wrote:

Now, when I try to open Dropbox, I get this error: dropbox_errorjq2xw4ti.txt .  

That's not the error message. It's a link to a text file containing the full log and error message. Click the link to open the file and view the full log/error.

  • DesignFairy's avatar
    DesignFairy
    Explorer | Level 3
    3 years ago

    Thank you for that clarification!

     

    Here are screenshots of the .txt file. Can anyone please tell me where the issue is? What do I need to do for the desktop app to open on my Mac again?

     

    Thank you!

     

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey DesignFairy, thanks for sending us the complete error log. 

       

      Could you try an advanced reinstall and let us know if this persists for you?

       

      Thanks so much!

      • DesignFairy's avatar
        DesignFairy
        Explorer | Level 3
        3 years ago

        It worked!!!!!! Yay!!!!!

         

        Thank you, Walter.😃

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