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Nfelsheim 's avatar
Nfelsheim
Helpful | Level 5
3 years ago

Error Messages: lost connection - Uploading Files

Hello, recently, I have been unable to upload small PPTX files that are well below the size limit to our web-based corporate (business) Dropbox account.  The message is that it's a "lost connection".  However, my Internet is working fine.  I have checked my modem settings, Internet settings, Dropbox settings, and everything is in working order.  I have tried to upload the files on a different browser and still get the same error message.  A colleague that shares the same Dropbox account with me is able to upload the same files to Dropbox without an issue.  I have tried everything but am perplexed as to what to do.  Any advice?  I have a screenshot below of the error message.  Thank you.

 

Error Messages
Sync
upload
Web
  • Nfelsheim 's avatar
    Nfelsheim
    3 years ago

    Hannah, thanks for responding to my message!  

    I'm happy to say that I figured it out.  It was an Xfinity/Motorola modem caused issue with my Internet connection.  I now have a temporary solution in place.   I can upload files on Dropbox.com now whether I use the Upload button or drag and drop.  

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Nfelsheim , thanks for bringing this to our attention.

     

    Can you let me know if you're uploading the files through the 'upload' button or by drag and drop?

     

    If it's by drag and drop, can you try the upload button, to see if you get a different behavior?

     

    Also, are you and your colleague accessing Dropbox from the same network?

     

    Keep me posted.

    • Nfelsheim 's avatar
      Nfelsheim
      Helpful | Level 5
      3 years ago

      Hannah, thanks for responding to my message!  

      I'm happy to say that I figured it out.  It was an Xfinity/Motorola modem caused issue with my Internet connection.  I now have a temporary solution in place.   I can upload files on Dropbox.com now whether I use the Upload button or drag and drop.  

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for keeping us in the loop @Nfelsheim - I'm happy to hear it's sorted now. 

         

        See you around the Community and have a lovely week ahead!

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