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Forum Discussion

FlancoBianco's avatar
FlancoBianco
Helpful | Level 6
2 years ago

Dropbox won't start when I boot my computer up

I use Windows 11. I have uninstalled, then reinstalled the app; I've allowed the app to start on system startup; I've changed my startup settings so that Dropbox will start as soon as I boot it. H...
Desktop
Dropbox Basic
Setting up the apps
Windows
  • FlancoBianco's avatar
    FlancoBianco
    2 years ago

    I disabled it and it came back on when it restarted, but at the same time Dropbox worked, so perhaps it was related to Avast being off when I rebooted.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey FlancoBianco, sorry to hear you're having issues with this.

 

May I ask if you have any antivirus or firewalls running on your computer?

 

Also, what's the version of the desktop app on your computer as shown in your taskbar?

 

Thanks!

FlancoBianco's avatar
FlancoBianco
Helpful | Level 6
2 years ago

Hi Walter,

 

Yes, I use Avast as my antivirus.

 

The version is 167.4.4719.

 

Thanks for your help!

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Can you disable it temporarily and let me  know if the issue persists FlancoBianco?

     

    Thanks so much!

    • FlancoBianco's avatar
      FlancoBianco
      Helpful | Level 6
      2 years ago

      I disabled it and it came back on when it restarted, but at the same time Dropbox worked, so perhaps it was related to Avast being off when I rebooted.

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