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Forum Discussion

Sydenham's avatar
Sydenham
Explorer | Level 3
2 years ago

Dropbox won't open as I'm getting an error

I found that my personal files were ending up in a shared file (with an organisation I am part of). I have moved files elsewhere for now. Then I uninstalled Dropbox  when I try to reinstall I keep ge...
Desktop
Error Messages
Install
Mac
Setting up the apps
  • dasty's avatar
    dasty
    2 years ago

    the terminal does not show the password. The cursor on screen will not move, this is the correct behaviour. Just enter your password and press enter and then add the next line by copy/pasting and pressing enter again. Do this until you are finished with all the lines. After having pressed enter after the last line, reinstall the app. 

Sydenham's avatar
Sydenham
Explorer | Level 3
See below Walter. To note also that email address for Dropbox account is [removed per the Community's Guidelines]
 
bn.BUILD_KEY: Dropbox
bn.VERSION: 167.4.4719
bn.constants.WINDOWS_SHELL_EXT_VERSION: 60
bn.is_frozen: True
machine_id: fe376965-90dd-5e47-b235-c7d7b65e5511
pid: 51650
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='siobhandenham', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='siobhan denham', pw_dir='/Users/siobhandenham', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='siobhandenham', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='siobhan denham', pw_dir='/Users/siobhandenham', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'siobhandenham', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'siobhandenham', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/siobhandenham'
appdata: '/Users/siobhandenham/.dropbox/instance1'
         real_path='/Users/siobhandenham/.dropbox/instance1'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/siobhandenham/Library/CloudStorage/Dropbox'
              real_path='/Users/siobhandenham/Library/CloudStorage/Dropbox'
                    not found
              parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/88/5rgj91wx2gd7kln91nb71sh40000gn/T'
         real_path='/private/var/folders/88/5rgj91wx2gd7kln91nb71sh40000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 5172, in _setup_root_for_account
  File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
  File "dropbox/foundation/futures/basic.pyc", line 853, in result
  File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3bc3d5de-a891-4db1-b993-07446330c5cb‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3bc3d5de-a891-4db1-b993-07446330c5cb‘.}

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the quick response, Siobhan - much appreciated!
 

Can you please quit the desktop app, reboot your computer and the relaunch the Dropbox desktop app again?

  • Sydenham's avatar
    Sydenham
    Explorer | Level 3
    2 years ago

    Walter, did as you suggested.  Same reply?

     

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 167.4.4719
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 60
    bn.is_frozen: True
    machine_id: fe376965-90dd-5e47-b235-c7d7b65e5511
    pid: 868
    ppid: 1
    uid: 501
    user_info: pwd.struct_passwd(pw_name='siobhandenham', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='siobhan denham', pw_dir='/Users/siobhandenham', pw_shell='/bin/zsh')
    effective_user_info: pwd.struct_passwd(pw_name='siobhandenham', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='siobhan denham', pw_dir='/Users/siobhandenham', pw_shell='/bin/zsh')
    euid: 501
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'siobhandenham', '_nsurlstoraged'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'siobhandenham', '_nsurlstoraged'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
         real_path='/'
                mode=0o40755 uid=0 gid=0
         parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/siobhandenham'
    appdata: '/Users/siobhandenham/.dropbox/instance1'
             real_path='/Users/siobhandenham/.dropbox/instance1'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    dropbox_path: '/Users/siobhandenham/Library/CloudStorage/Dropbox'
                  real_path='/Users/siobhandenham/Library/CloudStorage/Dropbox'
                        not found
                  parent mode=0o40755 uid=501 gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                          mode=0o100755 uid=501 gid=20
                    parent mode=0o40755 uid=501 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                          not found
                    parent not found
    tempdir: '/var/folders/88/5rgj91wx2gd7kln91nb71sh40000gn/T'
             real_path='/private/var/folders/88/5rgj91wx2gd7kln91nb71sh40000gn/T'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    Traceback (most recent call last):
      File "dropbox/client/main.pyc", line 5172, in _setup_root_for_account
      File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
      File "dropbox/foundation/futures/basic.pyc", line 853, in result
      File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
    dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3bc3d5de-a891-4db1-b993-07446330c5cb‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3bc3d5de-a891-4db1-b993-07446330c5cb‘.}
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Since the error persists, could you perform a clean, advanced reinstall and let me know how it goes?

      • Sydenham's avatar
        Sydenham
        Explorer | Level 3
        2 years ago

        Walter I tried advance install and cannot get paste pasting in first line of instruction. System won't allow me the in P/W

         

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