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Forum Discussion

Sydenham's avatar
Sydenham
Explorer | Level 3
2 years ago

Dropbox won't open as I'm getting an error

I found that my personal files were ending up in a shared file (with an organisation I am part of). I have moved files elsewhere for now. Then I uninstalled Dropbox  when I try to reinstall I keep ge...
Desktop
Error Messages
Install
Mac
Setting up the apps
  • dasty's avatar
    dasty
    2 years ago

    the terminal does not show the password. The cursor on screen will not move, this is the correct behaviour. Just enter your password and press enter and then add the next line by copy/pasting and pressing enter again. Do this until you are finished with all the lines. After having pressed enter after the last line, reinstall the app. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Sydenham, sorry to hear you're having issues with this.

 

Could you please click on the blue hyperlink and send us the whole error log so that we can have a better visual?

 

Thanks!

  • Sydenham's avatar
    Sydenham
    Explorer | Level 3
    2 years ago
    See below Walter. To note also that email address for Dropbox account is [removed per the Community's Guidelines]
     
    bn.BUILD_KEY: Dropbox
    bn.VERSION: 167.4.4719
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 60
    bn.is_frozen: True
    machine_id: fe376965-90dd-5e47-b235-c7d7b65e5511
    pid: 51650
    ppid: 1
    uid: 501
    user_info: pwd.struct_passwd(pw_name='siobhandenham', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='siobhan denham', pw_dir='/Users/siobhandenham', pw_shell='/bin/zsh')
    effective_user_info: pwd.struct_passwd(pw_name='siobhandenham', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='siobhan denham', pw_dir='/Users/siobhandenham', pw_shell='/bin/zsh')
    euid: 501
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'siobhandenham', '_nsurlstoraged'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'siobhandenham', '_nsurlstoraged'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
         real_path='/'
                mode=0o40755 uid=0 gid=0
         parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/siobhandenham'
    appdata: '/Users/siobhandenham/.dropbox/instance1'
             real_path='/Users/siobhandenham/.dropbox/instance1'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    dropbox_path: '/Users/siobhandenham/Library/CloudStorage/Dropbox'
                  real_path='/Users/siobhandenham/Library/CloudStorage/Dropbox'
                        not found
                  parent mode=0o40755 uid=501 gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                          mode=0o100755 uid=501 gid=20
                    parent mode=0o40755 uid=501 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                          not found
                    parent not found
    tempdir: '/var/folders/88/5rgj91wx2gd7kln91nb71sh40000gn/T'
             real_path='/private/var/folders/88/5rgj91wx2gd7kln91nb71sh40000gn/T'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    Traceback (most recent call last):
      File "dropbox/client/main.pyc", line 5172, in _setup_root_for_account
      File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
      File "dropbox/foundation/futures/basic.pyc", line 853, in result
      File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
    dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3bc3d5de-a891-4db1-b993-07446330c5cb‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3bc3d5de-a891-4db1-b993-07446330c5cb‘.}

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the quick response, Siobhan - much appreciated!
       

      Can you please quit the desktop app, reboot your computer and the relaunch the Dropbox desktop app again?

      • Sydenham's avatar
        Sydenham
        Explorer | Level 3
        2 years ago

        Walter, did as you suggested.  Same reply?

         

        bn.BUILD_KEY: Dropbox
        bn.VERSION: 167.4.4719
        bn.constants.WINDOWS_SHELL_EXT_VERSION: 60
        bn.is_frozen: True
        machine_id: fe376965-90dd-5e47-b235-c7d7b65e5511
        pid: 868
        ppid: 1
        uid: 501
        user_info: pwd.struct_passwd(pw_name='siobhandenham', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='siobhan denham', pw_dir='/Users/siobhandenham', pw_shell='/bin/zsh')
        effective_user_info: pwd.struct_passwd(pw_name='siobhandenham', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='siobhan denham', pw_dir='/Users/siobhandenham', pw_shell='/bin/zsh')
        euid: 501
        gid: 20
        egid: 20
        group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'siobhandenham', '_nsurlstoraged'])
        effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'siobhandenham', '_nsurlstoraged'])
        DYLD_LIBRARY_PATH: None
        cwd: '/'
             real_path='/'
                    mode=0o40755 uid=0 gid=0
             parent mode=0o40755 uid=0 gid=0
        HOME: '/Users/siobhandenham'
        appdata: '/Users/siobhandenham/.dropbox/instance1'
                 real_path='/Users/siobhandenham/.dropbox/instance1'
                        mode=0o40700 uid=501 gid=20
                 parent mode=0o40755 uid=501 gid=20
        dropbox_path: '/Users/siobhandenham/Library/CloudStorage/Dropbox'
                      real_path='/Users/siobhandenham/Library/CloudStorage/Dropbox'
                            not found
                      parent mode=0o40755 uid=501 gid=20
        sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                        real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                              mode=0o100755 uid=501 gid=20
                        parent mode=0o40755 uid=501 gid=20
        trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                        real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                              not found
                        parent not found
        tempdir: '/var/folders/88/5rgj91wx2gd7kln91nb71sh40000gn/T'
                 real_path='/private/var/folders/88/5rgj91wx2gd7kln91nb71sh40000gn/T'
                        mode=0o40700 uid=501 gid=20
                 parent mode=0o40755 uid=501 gid=20
        Traceback (most recent call last):
          File "dropbox/client/main.pyc", line 5172, in _setup_root_for_account
          File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
          File "dropbox/foundation/futures/basic.pyc", line 853, in result
          File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
        dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3bc3d5de-a891-4db1-b993-07446330c5cb‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3bc3d5de-a891-4db1-b993-07446330c5cb‘.}

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