You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

schroederphoto's avatar
schroederphoto
Explorer | Level 3
3 years ago

Dropbox Vault disappears from finder list after unlocking

Recently, when I unlock my Dropbox Vault folder the folder itself disappears from the finder list after unlocking.  I can still see it when I go to Dropbox online, just not on my computer's finder.  ...
Dropbox Vault
Mac
  • Megan's avatar
    Megan
    3 years ago

    Hi schroederphoto, thanks for the info! 

     

    Could you wait until your app is up to date, then uninstall, and re-install it? Let me know if this changes this behavior you're facing with your Vault. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi schroederphoto, I'd be more than happy to help!

 

Could you let me know the app's current syncing status, along with the version that you have installed on the device?

 

Keep me posted, and we'll take it from there. 

schroederphoto's avatar
schroederphoto
Explorer | Level 3
3 years ago

Syncing Staus: Updating 500 files, 394gb (24hrs)

Version: 161.4.4923

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi schroederphoto, thanks for the info! 

     

    Could you wait until your app is up to date, then uninstall, and re-install it? Let me know if this changes this behavior you're facing with your Vault. 

    • wzrdjr's avatar
      wzrdjr
      Helpful | Level 5
      2 years ago

      Apparently Dropbox Vault on the Mac desktop is being retired.  So will my use of Dropbox.  Having to use it on the web or mobile only?  I'm out.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey wzrdjr, we appreciate your feedback about this.

         

        I'll make sure to pass your comments along to our team.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!