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Forum Discussion
Dropbox task shows up when scrolling in Onedrive folder.
Hello!
I´m having an issue where in Windows 11 when scrolling up/down in the Onedrive folder, Dropbox task appears in Task Manager showing "Com surrogate (32bit)" and disappears when I stop scrolling. It also takes a fair bit of CPU.
The Dropbox application is not open in the background, it has been disabled in Windows startup and even the services have been disabled.
- Megan
Dropbox Staff
Hey Cranthar, let's jump right into this!
As a first step, would you mind clarifying the version of our app that you're using on your Windows device?
You should be able to locate this by hovering over the little Dropbox icon, next to your WiFi on your task bar.
If you could also send me a screenshot of the task bar as it appears when you're scrolling, and the message you see there that'd be great.
Keep me posted, and we'll take it from there!
Hello, Megan!
Sorry for the late reply.
- Dropbox version is 210.4.4854
- I restarted the PC and waited until it had done its initializing activities. Both Dropbox and OneDrive were disabled from startup and I did not run any of them. I then killed the three processes that had "Dropbox" in the name, which were there for some reason, even though Dropbox was not started:
- Then I opened "Program Files" from C: and scrolled up an down with arrow
keys. Scrolling was fast. You can see what the task manager showed
during that time: - I then started OneDrive and waited until it had initialised itself and
scrolled with arrow keys up an down in one of its subfolders. Scrolling
was very slow. You can see what the task manager showed during that time:
I hope this will clarify the issue.
- Hannah
Thanks for the screenshots, Cranthar.
I removed your links and added the corresponding images to your reply, to avoid unnecessary traffic in your account.
Can you let us know when you started noticing this issue? Was it after an update to your OS or perhaps a Dropbox update?
Also, can you please send us a screenshot of your local Dropbox folder, showing the sync icons on your files?
