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Sam Toor's avatar
Sam Toor
Helpful | Level 6
7 months ago

Dropbox Showing Unplugged while my hard drive is still connected

Hi, my dropbox desktop app showing UNPLUGGED while its still connected. I'm using unlimited Auto backup plan but its not syncing anymore. I try to reinstall the dropbox app, connecting disconnecting the hard drive and also checked if window is updated but nothing work. When I click on the app, it shows that its upto date but I added new folders in the hard drive and its not backing it up. 

Desktop
Dropbox Backup
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hi Sam Toor, thanks for bringing this to our attention.

     

    Have you tried disconnecting the external drive and then reconnecting it to your device?

     

    This will help me to assist further!

    • Sam Toor's avatar
      Sam Toor
      Helpful | Level 6
      7 months ago
      Hi, I mentioned above that I try connecting and disconnecting the device
      • Sam Toor's avatar
        Sam Toor
        Helpful | Level 6
        7 months ago
        I mentioned everything as these are generic things

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